Home/What we built
The marketing worked, but the process behind it didn't. So we built the fix.
Ads and search can't fix a broken process, so we built Catbird Seat.
Think of it as a front office you don't have to hire. Our team sets it up and runs it with you, from the first ring to the invoice.
Why a marketing firm built it
The chicken and the egg, at the front desk.
Every owner we worked with hit the same wall. You need more customers to afford help, and you need help to handle more customers. Marketing alone only makes that worse. It sends more calls into the same bottleneck.
We kept finding the same leak in our audits. The phone rang after hours, during jobs and at dinner, and the call went to the next shop on the map. So we stopped writing it up as a finding and started building the answer.
The full picture
A front office you don't have to hire, and the system it runs on.
The staff
Your office, staffed
Answering, scheduling, dispatch, billing and follow-up, all done as your shop. AI carries the load, and our team sets it up, manages it and keeps an eye on the work. You don't hire, train or cover anyone's day off.
- Front deskLive today
- Scheduling and dispatchComing
- Quotes and billingComing
- Follow-up and reviewsComing
The system
The whole job in one place
Every customer, job, quote, invoice and payment, plus the schedule, the job history and the maintenance plans, kept in one place your staff and your crew share. Built for the truck, not the desk, so nothing waits until you get home.
- Customers and job history
- Schedule and dispatch board
- Quotes, invoices and payments
- Maintenance plans and the next visit
Voice first
Run the office from the truck, by talking to it.
No screens to learn and nothing to type with your gloves on. Say it the way you'd tell an office manager, and it gets done.
- “Put Mrs. Alvarez on Thursday morning.”
- “Send the Patel quote, and follow up Friday if he hasn't answered.”
- “Mark the Johnson job done and bill it.”
- “Who's on the schedule tomorrow?”
Where it's going
From the first ring to the paid invoice.
It starts with the phone because that's where the money leaks first. Each phase takes another part of the office off your plate.
Phase 1 · Live today
The phone
- Every call answered as your shop, day or night
- The job booked while the customer is on the line
- The customer looked after through the first service call
Phase 2 · Next
The office
- Scheduling and dispatch
- Quotes sent and followed up
- Reminders, confirmations and updates
Phase 3 · After that
The whole job
- Invoices and payments from the truck
- Maintenance plans and the next visit
- The numbers that tell you when to hire
With our marketing
Works on its own. Works better together.
You don't need our marketing to use Catbird Seat, and you don't need Catbird Seat to work with us. When you use both, the marketing brings the calls, Catbird Seat catches them and runs the job, and your Day-30 report shows what it all was worth.
Start with a free marketing audit
You built it. Now let's make time for the dream.
Tell us about your shop and we'll run your audit this week, then call you with what we find.