Operational Excellence From first call to paid invoice, without you chasing it.
Marketing makes the phone ring. What happens next decides whether you get paid, from who picks up to how fast the quote goes out and whether anyone follows up. We map it, fix the handoffs, and set it up to run.
Where we look
Six handoffs. Each one can lose you the job.
The call
Answered every time, with the right questions asked.
The quote
Out the same day, with a follow-up if it sits.
The schedule
Booked, confirmed, and a reminder the day before.
The job
The customer knows when you're coming and what happens next.
The invoice
Sent from the truck and paid by card or link.
The follow-up
The review ask, the maintenance reminder, the next job.
How we work
We fix it with you, one handoff at a time.
Map it
We walk through a real week with you, covering the calls, the quotes, the jobs and the invoices.
Fix the cheapest leak
The handoff losing you the most money for the least effort goes first.
Set it up
With the tools you already have where we can, and something new only when it pays.
Write it down
One-page steps your crew can follow, so it runs when you're on a roof.
On your Day-30 report
What you'll see every month.
One page, in plain words. No login, no dashboard to check.
What we built
The phone is where marketing money leaks. So we built Catbird Seat.
A front office you don't have to hire, on one system that runs the whole job, and you run it by talking to it. It starts with the phone today. Built by the Chicken & Huevos team, and it works with or without our marketing.
Questions owners ask
Straight answers.
Do I need new software?
Usually not at first. We start with what you have. When something new would pay for itself, we'll show you the numbers before you buy anything.
Will my crew have to learn a bunch of new things?
As little as we can manage. Each change comes with one page of plain steps, and we stick around until it runs.
Where does this end?
With a plan you can grow on, built on trigger numbers that tell you when to hire, add a truck, or hand off another part of the office.
Start with a free marketing audit
You built it. Now let's make time for the dream.
Tell us about your shop and we'll run your audit this week, then call you with what we find.